Student Services Survey
Spring 2024 Results

© 2024

Study Objectives

Measure student
awareness and usage
of UCW services

Explore student
perspectives and
satisfaction with services

Identify students' successes
and challenges with
online/guided study learning

Survey Topics
Service & Contact Awareness

Satisfaction (Availability, Timeliness and Quality)

Open Feedback

Instructor Support

Participation

33%

2,377

Response rate

Participants

54%
Female

82%

Continuing
Students

46%
Male

49%

First Generation
Students

Awareness and Satisfaction

90%

84%

Are aware of what UCW
services are being offered

83%

Satisfied or very satisfied
with availability of services

Know how to contact
UCW services providers

82%

Satisfied or very satisfied
with timeliness of services

82%

Satisfied or very satisfied
with quality of services

Instructor Support
Students who are satisfied or very satisfied with their instructors' activities
to support their online learning:

Provided enough/different types of materials 87%
Provided a variety of learning activities

86%

Made themselves available weekly 85%
Had clear assessment criteria 84%
Provided timely/helpful feedback 83%
Provided clear instructions 81%

Prepared by: Sylvia Huynh

Office of Institutional Accountability
University Canada West

© 2024