Student Services Survey
Fall 2023 Results

© 2024

Study Objectives

Measure student
awareness and usage
of UCW services

Explore student
perspectives and
satisfaction with services

Identify students' successes
and challenges with
online/guided study learning

Survey Topics
Service & Contact Awareness

Satisfaction (Availability, Timeliness and Quality)

Open Feedback

Instructor Support

Participation

28%

2,114

Response rate

Participants

56%
Female

75%

Continuing
Students

44%
Male

48%

First Generation
Students

Awareness and Satisfaction

88%

82%

Are aware of what UCW
services being offered

75%

Satisfied or very satisfied
with availability of services

Know how to contact
UCW services providers

73%

Satisfied or very satisfied
with timeliness of services

74%

Satisfied or very satisfied
with quality of services

Open Feedback

53%

What is one thing UCW could do to
improve your experience?

18%
Services

Communications

12%
General

9%

8%

Resources

Campus

Instructor Support
Students who are satisfied or very satisfied with their instructors' activities
to support their online learning:
Made themselves available weekly 83%
Provided a variety of learning activities

82%

Provided enough/different types of materials 82%
Had clear assessment criteria 80%
Provided timely/helpful feedback 79%
Provided clear instructions 76%

Prepared by: Sylvia Huynh

Office of Institutional Accountability
University Canada West

© 2024