Enhancing supply chain efficiency: Digitalization case study of a Canadian private limited company with challenges and roadmap

Purpose – This research aims to develop a roadmap for initiating the digital transformation strategies within the supply chain of M/s Pattison Food Group by addressing the identified challenges and recommending relevant digital transformation technologies and strategies to uplift the supply chain performance. Design/methodology/approach – The study employs an exploratory approach, combining a review of existing literature. Data is collected through literature findings on the Scopus database and systematic analysis done through the Biblioshiny utilizing relevant inclusion and exclusion criteria. Findings – The research identifies four key challenges in the supply chain digitalization of M/s Pattison Food Group, including an increase in stakeholder involvement, AI (Artificial intelligence)/IT (Information technology) adoption with security concerns, acquiring a skilled workforce, and resistance to change. It also outlines actionable strategies for incorporating digital technologies such as Blockchain technology, sustainable development, and waste management. Practical implications – The findings provide M/s Pattison Food Group with a clear roadmap for digital transformation within the supply chain, which offers steps for the implementation of technologies that can streamline supply chain processes while mitigating the current concerns they face. Social implications – The study highlights the potential social benefits of digital transformation in the supply chain, including more sustainable practices through waste reduction, improved resource management, and greater transparency. Additionally, the integration of advanced technologies could create new job opportunities in IT, data analysis, and supply chain management, while also enhancing consumer trust through improved authenticity verification. Originality/value – The research focussed on the supply chain of M/s Pattison Food Group which is not exposed to many literatures and findings of the paper aimed the major Canadian retail chain which need specific considerations within the process of digitalization. Limitations - The reliance on existing literature reviews may not capture all perspectives of digitalization as the subjected field is evolving regularly. Future research could involve more extensive field studies and case analyses to validate the findings. Paper type – Case study